Refunds

RETURNS

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Our policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be returned, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Certain types of items are not eligible for return. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned
* Gift cards
* Downloadable software
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason that is not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. We will also let you know whether the refund has been approved or denied.
If approved, the refund is processed and automatically credited to your credit card or original payment method within a few days.

Refunds delayed or not received (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card issuer, as it may take some time for the refund to be officially posted.
Then contact your bank. The posting of a refund is usually preceded by a processing time.
If you have completed all these steps and have not yet received your refund, please contact us at the following address
healthglowbeauty@gmail. com

Sale or promotional items (if applicable)
Only items at normal prices are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace defective or damaged original items. If you need to replace yours with the same item, please email us at
healthglowbeauty@gmail. com
and send your item to : 2 PLACE PABLO PICASSO, VILLEJUIF, VAL DE MARNE, 94800, France (CONTINUED 43)

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Upon receipt of the returned item, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to you for later delivery, we will send you a refund and you will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 2 PLACE PABLO PICASSO, VILLEJUIF, VAL DE MARNE, 94800, France (SUITE 43).
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of the returned item. Upon receipt of the returned item, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to you for later delivery, we will send you a refund and you will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 2 PLACE PABLO PICASSO, VILLEJUIF, VAL DE MARNE, 94800, France (CONTINUATION 43).

The shipping costs associated with the return of your item are at your expense. They are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on your place of residence, the deadline for receiving the exchanged product may vary.

If you are sending an item with a value of more than 75 euros, we recommend that you use a tracking service or insure your shipment. No garantizamos la recepción del artículo devuelto.